Support

Send questions, bug reports, reports of abuse or data deletion requests by email. We usually reply within 1–2 business days (KST).

Email: solivondev@gmail.com

When reporting a bug, please include your device (iPhone, Android or PC), the app or browser you use, and the server you were in.

Soom FAQ

Do I need an account?
No. Open the app or website and you are in. Your nickname and character are chosen automatically, and you can change your look inside.

I saw an inappropriate shout.
Tap the person's name on the megaphone strip at the top of the screen to report it or to hide that person's shouts. Developers review reports and block the megaphone of anyone abusing it.

The screen freezes or is slow.
Soom is a 3D space, so the first entry can take a moment depending on your device. Fully close and reopen the app; if it still doesn't work, email us.

I want my data deleted.
Soom has no accounts. Deleting the app also deletes the settings on your device. To delete information on our servers, such as report records, email us.

Which languages are supported?
Korean and English. Soom follows your phone's language, and you can switch in Settings.